Sales Customer Experience & Appointment Specialist
Toyota of Hattiesburg | Business Development Center (BDC)
Full-Time | Monday–Friday
NO PHONE CALLS PLEASE. Applications must be submitted through the job posting.
Toyota of Hattiesburg is looking for a motivated, customer-focused Sales Customer Experience & Appointment Specialist to join our Business Development Center. This is a full-time, Monday–Friday position focused on connecting prospective customers with our sales team, building relationships, and scheduling qualified sales appointments.
This is an excellent opportunity for someone who enjoys communicating with people, is comfortable working in a fast-paced environment, and is motivated by achieving goals while delivering an outstanding customer experience.
Responsibilities
Respond promptly and professionally to incoming sales leads from phone, internet, text, and other digital channels
Answer inbound sales calls and assist customers with vehicle inquiries
Make outbound calls, texts, and emails to prospective and existing customers
Identify customer needs and provide helpful, accurate information
Schedule qualified appointments for the Sales Department
Confirm upcoming appointments and maintain consistent communication with customers
Follow up with customers who have not yet scheduled or completed a dealership visit
Follow up after dealership visits to maintain customer relationships and assist with next steps
Accurately document all customer communication and activity in the dealership CRM
Work closely with BDC management, Sales Associates, and Sales Managers to maximize appointment opportunities
Maintain consistent follow-up and meet established performance goals for calls, contacts, appointments, shows, and sales
Provide a professional, friendly, and positive customer experience during every interaction
Schedule
Monday–Friday | Full-Time
Enjoy a consistent weekday work schedule while building a career in the automotive industry.
What We're Looking For
Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Comfortable making and receiving a high volume of phone calls
Ability to communicate effectively through phone, text, and email
Strong computer and data-entry skills
Excellent organizational and follow-up skills
Ability to multitask and manage multiple customer conversations
Positive attitude and professional demeanor
Dependable, punctual, and team-oriented
Goal-driven with the ability to work in a performance-based environment
Automotive experience is helpful but not required
Customer service, call center, appointment setting, inside sales, telemarketing, hospitality, retail sales, or other related experience is a plus.
Education & Experience
High School Diploma or GED required.
One to two years of customer service, sales, call center, telemarketing, or related experience is preferred; however, we are willing to train the right candidate who demonstrates strong communication skills, dependability, and a desire to succeed.
Benefits
Toyota of Hattiesburg offers a competitive benefits package, including:
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Vacation
Direct Deposit
Employee Service Discounts
Training and Development
Opportunities for Career Growth
About Toyota of Hattiesburg
Toyota of Hattiesburg has proudly served Hattiesburg and the surrounding communities for more than 50 years. As a locally owned dealership, we believe that providing an exceptional customer experience starts with having a great team.
We are looking for talented, motivated individuals who want more than just a job. Whether you're beginning your automotive career or bringing experience from customer service or sales, Toyota of Hattiesburg offers an opportunity to learn, grow, and build a rewarding career.
If you are a strong communicator, enjoy helping people, and thrive in a goal-oriented team environment, we want to hear from you.
Apply today to join the Toyota of Hattiesburg team!
NO PHONE CALLS PLEASE.
